FREQUENTLY ASKED QUESTIONS

I'm not sure how to use the Augmented Reality tool.

• Log on to this web site--www.burtonpritzkerprints.com--using a smart phone or tablet. Note: Internet Explorer does not currently support this feature. Please use the most current version of Safari, Firefox, or Chrome.
• Navigate to the image you are interested in and select it.
• Click on the AR icon. The app will ask for permission to use the camera feature of your device. Click okay.
• Point the device at any wall and adjust the print size, matting, and framing to your preference.

What is your shipping Policy?

Print order fulfillment is provided by Bay Photo Lab, Scotts Valley, California (https://www.bayphoto.com). Detailed shipping information is available on their site, or by calling (800) 435-6686. Typically orders that include matting and framing take 5-7 business days plus shipping. You may want to order early during the holidays or for special occasions.

We take customer service seriously. If you experience any issues related to fulfillment do not hesitate to contact us. 

What is your Policy on Returns/Exchanges/Refunds? 

The quality of our work is guaranteed against any issue related to printing, print finishing, or shipping. Be sure to take full advantage of the Wall Preview and Augmented Reality Preview features on this site to help you make the best decisions on your purchases as we cannot accept returns or exchanges, and cannot make refunds, except for quality related issues.

How can I keep up with your new work?

The best way to stay current is to join my email list below. You'll receive a 20% discount on the first order and we will occasionally send news and announcements about new work. We promise NOT to clutter your email in-box with solicitations and your personal information will never be sold or shared.

You can also friend Burton Pritzker on Facebook and follow Burton Pritzker on Instagram.  And, visit this site occasionally to discover new work I will post regularly. Additionally, if you have questions, or like the work you see here but do not find what you need, email us. We're happy to accommodate and will do anything we can to provide what you want.

When can I expect my print?

This question applies mostly to Limited Edition prints as I make those myself and the answer depends on whether the print is in stock or does it have to be produced. As a general rule I would allow 2 -4 weeks for delivery,  hinging on many factors such as: size, scanning, if I have to order paper, inks or chemicals,  etc. I will stay in contact and apprise you of the progress of your order. 

I cannot find the size or finishing options I need.

Email us (bp@burtonpritzker.com) to arrange a custom order. Custom sizes will be priced proportionately  (but may require a few extra days to fulfill).

I'm an art consultant (art buyer, graphic designer, interior designer, project manager, etc) and I'm interested in prints for a commercial project.

My images can be licensed and/or placed in commercial venues and private collections. Please contact me to discuss any projects you are working on.   

My work has been placed in numerous private and museum collections including: The Museum of Fine Arts, Houston; Harry Ransom Center, University of Texas at Austin; Wittliff Collection, Texas State University @ San Marcos; El Paso Museum of Art, Albuquerque Museum of Art; Center for Creative Photography, Tucson, Arizona; Roswell Museum of Art, Roswell, New Mexico.

Clients have included The Atlantic Monthly (Oct./2003, July/2002, Dec./2001), Wired Magazine (May/1998), Lexus, Smirnoff, Learjet, Dell Computer, Pentagram, Chevron, Bank of America, The Richards Group, McCann-Erickson and Kodak. I have have received awards from The American Institute of Graphic Artists (AIGA), which has chosen my work four times as worthy of recognition. In addition there have been awards of excellence from Communication Arts Magazine, the New York Art Directors Club, Mead Annual Report Show, Print Magazine, AR 100 Award Show and the Library of Congress.